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Delivery & Pick-Up

Cardinia Pool and Spa Servicing offers Australia wide shipping on most products available online. Please read our shipping policy below for information on items that are available for delivery and pick-up across various locations.

Australia Wide Delivery for Non-Chemical Based Products

Standard delivery across Australia is between 5-10 business days, depending on your location.

All items are shipped with online tracking, allowing you to monitor your delivery's progress.

We will do our best to ensure your order is delivered promptly. Please keep in mind that delivery times may fluctuate due to unexpected shipping circumstances. Delivery times do not include weekends and public holidays.

Please ensure you provide us with a complete and accurate delivery address, including the recipient's name. We cannot be held accountable for goods delivered to the wrong address or individual due to inaccurate or incomplete information provided by the customer.

If you require assistance with a delivery or have any other enquiries, please do not hesitate to get in touch with us here.

Local Delivery for Chemical Based Products

Chemical based products are not available for shipping or delivery across Australia. We can offer free local delivery across the Cardinia Shire area for chemicals ordered online.

Areas for local delivery include;

  • Lang Lang VIC, Australia

  • Bunyip VIC, Australia

  • Garfield VIC, Australia

  • Longwarry VIC, Australia

  • Tynong VIC, Australia

  • Officer VIC, Australia

  • Pakenham VIC, Australia

  • Nar Nar Goon VIC, Australia

  • Drouin VIC, Australia

  • And surrounding areas

If you require assistance with a delivery or have any other enquiries, please do not hesitate to get in touch with us here.

Australia Wide Trade Centre Pick-Up for All Products

If you would prefer to pick-up your order, we can arrange for your products to be collected from one of our trade centres located across Australian major cities.

Trade centre locations;

Sydney - Smithfield

1 Herbert Place, Smithfield NSW 2164


Melbourne - Keysborough

111 Indian Drive, Keysborough VIC 3173


Brisbane - Willawong

25 Industrial Crescent, Willawong QLD 4110


Townsville - Garbutt

30-32 Auscan Crescent, Garbutt QLD 4814


Adelaide - Marleston

221 Marion Rd, Marleston SA 5035


Gold Coast - Molendinar

1/28 Export Drive, Molendinar QLD 4214


Perth - Bibra Lake

69 Bushland Ridge, Bibra Lake WA 6163


Please note our team will discuss delivery or pick-up options with you at time of confirming your order. For further information, please feel free to contact us anytime here.

Returns & Exchanges

All products sold by Cardinia Pool & Spa Servicing are subject to the manufacturer's warranty and terms, effective from the date of purchase.


We will provide replacements or refunds under the following circumstances:


  • Product defects or failure to meet acceptable quality standards.

  • Incompatibility with the intended use.

  • Discrepancy between the product and Cardinia Pool & Spa Servicing descriptions.

  • Damage incurred during delivery, provided you can provide proof of purchase with the Cardinia Pool & Spa Servcing receipt confirmation.

If you need to return a product(s) for any reason, please contact us immediately prior to making this return.


To return products, please use a tracked postage service or a courier, upon receiving a Return Authorization Number from us. Please be aware that without a verifiable tracking number, you hold full responsibility for the item not reaching us, and returns not received by us will not be eligible for replacement or refund.


A) Damaged Items:

All our orders leave the warehouse in brand-new, undamaged condition. If your item arrives damaged or incomplete as advertised, we will promptly replace it. In cases where stock is unavailable, we will propose an alternative or provide a full refund, inclusive of the return shipping costs. Report any claims regarding damaged items within 2 business days (48 hours) of receiving your order. It is crucial to inspect your order upon arrival and immediately notify us of any identified damage. Before returning the product(s), capture photographs of the damage and forward them to us at


We are obligated to report damage to our delivery courier, and our warehouse partners. You will receive a Return Authorization (RA) necessary before sending the item back to Cardinia Pool & Spa Servicing.


B) Faulty Items:

All our products are accompanied by manufacturer warranties specific to each item, unless stated otherwise in the item's description. If you receive a faulty item, please reach out to us via email at An RA (Return Authorization) number will be provided to you, which is required before returning the item/products. Please note that repair, replacement, or refund is solely at the discretion of the manufacturer.


C) Exchanges:

Exchanges will be made exclusively for products that are in perfect, unused condition and maintain their saleability. This entails returning the product in its original packaging, including manuals and accessories, with the product(s) unopened, unused, and in their original state.


Products with broken packaging, cannot be accepted for return. All exchange requests must be submitted to within 30 days of the invoice date. If your request is approved, all exchanges must be sent to us using tracked postage or a courier service, after receiving a Return Authorization (RA) from us.


Please ensure you have a verifiable tracking number, as returns not received by us will not be eligible for replacement or refund.

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